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ServiceNow

The ServiceNow connector enables easy and secure data synchronization between your application and your customers’ ServiceNow accounts through unified data models.

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Authorization

The ServiceNow connector uses OAuth for secure authentication. When creating a connection, the required OAuth scopes are automatically configured based on your specific operations needs (e.g. genericContact::create, genericUser::list).

✓ Automatic token refresh handling
✓ Proactive insufficient permissions detection

View our step-by-step integration guideWhitelabel
Supported
You can choose to provide your own set of clientId and clientSecret for this connector from the Morph Cloud dashboard; allowing a fully whitelabled experience for your end-customers.
import { Morph } from "@runmorph/cloud";

const morph = Morph({ publicKey: "pk_demo_xxxxxxxxxxxxxxx", secretKey: "sk_demo_xxxxxxxxxxxxxxx"}); 

// create a new connection
const connection = morph.connections({ connectorId: "servicenow", ownerId: "demo" });
await connection.create({ operations:[ "genericContact::list" ]});

// auhtorize the connection
const { auhtorizationUrl } = await connection.authorize();

// redirect the user to the auhtorizationUrl

Live Demo
Select a connector below to experience our seamless authentication flow and see how easy it is to connect third-party services.

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Models

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Generic

The ServiceNow connector seamlessly integrates with our unified genericUser model, enabling you to manage Users with rich data including firstName, lastName, email and other key details

API Reference
GET/resources/genericUserList and Search ServiceNow Users
GET/resources/genericUser/:idRetrieve a ServiceNow User
POST/resources/genericUserCreate a ServiceNow User
PATCH/resources/genericUser/:idUpdate a ServiceNow User
DEL/resources/genericUser/:idDelete a ServiceNow User
Custom Fields
Supported
The ServiceNow connector supports our Field Mapping feature, enabling you or your customers to seamlessly map ServiceNow User custom fields to the unified user model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view User model details

The ServiceNow connector seamlessly integrates with our unified genericWorkspace model, enabling you to manage Workspaces with rich data including name and other key details

API Reference
GET/resources/genericWorkspaceList and Search ServiceNow Workspaces
GET/resources/genericWorkspace/:idRetrieve a ServiceNow Workspace
POST/resources/genericWorkspaceCreate a ServiceNow Workspace
PATCH/resources/genericWorkspace/:idUpdate a ServiceNow Workspace
DEL/resources/genericWorkspace/:idDelete a ServiceNow Workspace
Custom Fields
Supported
The ServiceNow connector supports our Field Mapping feature, enabling you or your customers to seamlessly map ServiceNow Workspace custom fields to the unified workspace model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Workspace model details

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Custom

Supported
Can’t find the unified model you need? The ServiceNow connector supports your own custom model.

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Webhooks

The ServiceNow connector supports real-time event subscriptions, allowing you to receive instant notifications when records are created, updated, or deleted. Below are the supported models and their corresponding triggers.
ModelsCreatedUpdatedDeletedAPI Reference
genericUserview event
genericWorkspaceview event

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Proxy

Supported
The ServiceNow connector supports our Proxy Request feature, allowing you to directly call any endpoints from ServiceNow’s public API without needing to handle authentication. Your customer’s token will be automatically set and refreshed as needed, enabling quick implementation of custom connector behaviors. View API Reference.