> ## Documentation Index
> Fetch the complete documentation index at: https://docs.runmorph.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket

> Open-Source Unified Ticket Model

<Card title="Ticket" icon="ticket" iconType="duotone">
  A support ticket, task or issue that can be tracked and managed.
</Card>

## Fields

<ParamField body="project" type="issueProject">
  Project this ticket belongs to
</ParamField>

<ParamField body="title" type="string">
  Title or subject of the ticket
</ParamField>

<ParamField body="description" type="string">
  Detailed description of the ticket
</ParamField>

<ParamField body="status" type="enum">
  Current status (OPEN, IN\_PROGRESS, RESOLVED, CLOSED)
</ParamField>

<ParamField body="priority" type="enum">
  Priority level (LOW, MEDIUM, HIGH, URGENT)
</ParamField>

<ParamField body="assignee" type="genericUser">
  User assigned to handle the ticket
</ParamField>

<ParamField body="dueDate" type="date">
  When the ticket is due or needs to be resolved by
</ParamField>

## Custom Fields

<Check>
  **Supported** <br />
  The Ticket model supports our `Field Mapping` feature, enabling you or your customers
  to seamlessly map ticket custom fields to the unified ticket model.
</Check>