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Medallia

The Medallia connector enables easy and secure data synchronization between your application and your customers’ Medallia accounts through unified data models.

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Authorization

The Medallia connector uses OAuth for secure authentication. When creating a connection, the required OAuth scopes are automatically configured based on your specific operations needs (e.g. genericContact::create, genericUser::list).

✓ Automatic token refresh handling
✓ Proactive insufficient permissions detection

View our step-by-step integration guideWhitelabel
Supported
You can choose to provide your own set of clientId and clientSecret for this connector from the Morph Cloud dashboard; allowing a fully whitelabled experience for your end-customers.
import { Morph } from "@runmorph/cloud";

const morph = Morph({ publicKey: "pk_demo_xxxxxxxxxxxxxxx", secretKey: "sk_demo_xxxxxxxxxxxxxxx"}); 

// create a new connection
const connection = morph.connections({ connectorId: "medallia", ownerId: "demo" });
await connection.create({ operations:[ "genericContact::list" ]});

// auhtorize the connection
const { auhtorizationUrl } = await connection.authorize();

// redirect the user to the auhtorizationUrl

Live Demo
Select a connector below to experience our seamless authentication flow and see how easy it is to connect third-party services.

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Models

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Generic

The Medallia connector seamlessly integrates with our unified genericContact model, enabling you to manage Contacts with rich data including firstName, lastName, phoneNumber, email and other key details

API Reference
GET/resources/genericContactList and Search Medallia Contacts
GET/resources/genericContact/:idRetrieve a Medallia Contact
POST/resources/genericContactCreate a Medallia Contact
PATCH/resources/genericContact/:idUpdate a Medallia Contact
DEL/resources/genericContact/:idDelete a Medallia Contact
Custom Fields
Supported
The Medallia connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Medallia Contact custom fields to the unified contact model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Contact model details

The Medallia connector seamlessly integrates with our unified genericCompany model, enabling you to manage Companies with rich data including name and other key details

API Reference
GET/resources/genericCompanyList and Search Medallia Companies
GET/resources/genericCompany/:idRetrieve a Medallia Company
POST/resources/genericCompanyCreate a Medallia Company
PATCH/resources/genericCompany/:idUpdate a Medallia Company
DEL/resources/genericCompany/:idDelete a Medallia Company
Custom Fields
Supported
The Medallia connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Medallia Company custom fields to the unified company model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Company model details

The Medallia connector seamlessly integrates with our unified genericUser model, enabling you to manage Users with rich data including firstName, lastName, email and other key details

API Reference
GET/resources/genericUserList and Search Medallia Users
GET/resources/genericUser/:idRetrieve a Medallia User
POST/resources/genericUserCreate a Medallia User
PATCH/resources/genericUser/:idUpdate a Medallia User
DEL/resources/genericUser/:idDelete a Medallia User
Custom Fields
Supported
The Medallia connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Medallia User custom fields to the unified user model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view User model details

The Medallia connector seamlessly integrates with our unified genericWorkspace model, enabling you to manage Workspaces with rich data including name and other key details

API Reference
GET/resources/genericWorkspaceList and Search Medallia Workspaces
GET/resources/genericWorkspace/:idRetrieve a Medallia Workspace
POST/resources/genericWorkspaceCreate a Medallia Workspace
PATCH/resources/genericWorkspace/:idUpdate a Medallia Workspace
DEL/resources/genericWorkspace/:idDelete a Medallia Workspace
Custom Fields
Supported
The Medallia connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Medallia Workspace custom fields to the unified workspace model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Workspace model details

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CRM

The Medallia connector seamlessly integrates with our unified crmOpportunity model, enabling you to manage Opportunities with rich data including name, amount, currency, pipeline, stage and other key details

API Reference
GET/resources/crmOpportunityList and Search Medallia Opportunities
GET/resources/crmOpportunity/:idRetrieve a Medallia Opportunity
POST/resources/crmOpportunityCreate a Medallia Opportunity
PATCH/resources/crmOpportunity/:idUpdate a Medallia Opportunity
DEL/resources/crmOpportunity/:idDelete a Medallia Opportunity
Custom Fields
Supported
The Medallia connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Medallia Opportunity custom fields to the unified opportunity model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Opportunity model details

The Medallia connector seamlessly integrates with our unified crmPipeline model, enabling you to manage Pipelines with rich data including name, stages and other key details

API Reference
GET/resources/crmPipelineList and Search Medallia Pipelines
GET/resources/crmPipeline/:idRetrieve a Medallia Pipeline
POST/resources/crmPipelineCreate a Medallia Pipeline
PATCH/resources/crmPipeline/:idUpdate a Medallia Pipeline
DEL/resources/crmPipeline/:idDelete a Medallia Pipeline

view Pipeline model details

The Medallia connector seamlessly integrates with our unified crmStage model, enabling you to manage Stages with rich data including pipeline, name, type and other key details

API Reference
GET/resources/crmStageList and Search Medallia Stages
GET/resources/crmStage/:idRetrieve a Medallia Stage
POST/resources/crmStageCreate a Medallia Stage
PATCH/resources/crmStage/:idUpdate a Medallia Stage
DEL/resources/crmStage/:idDelete a Medallia Stage

view Stage model details

The Medallia connector seamlessly integrates with our unified crmEngagement model, enabling you to manage Engagements with rich data including type, direction, status, title, description and other key details

API Reference
GET/resources/crmEngagementList and Search Medallia Engagements
GET/resources/crmEngagement/:idRetrieve a Medallia Engagement
POST/resources/crmEngagementCreate a Medallia Engagement
PATCH/resources/crmEngagement/:idUpdate a Medallia Engagement
DEL/resources/crmEngagement/:idDelete a Medallia Engagement
Custom Fields
Supported
The Medallia connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Medallia Engagement custom fields to the unified engagement model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Engagement model details

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Custom

Supported
Can’t find the unified model you need? The Medallia connector supports your own custom model.

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Webhooks

The Medallia connector supports real-time event subscriptions, allowing you to receive instant notifications when records are created, updated, or deleted. Below are the supported models and their corresponding triggers.
ModelsCreatedUpdatedDeletedAPI Reference
genericContactview event
genericCompanyview event
genericUserview event
genericWorkspaceview event
crmOpportunityview event
crmPipelineview event
crmStageview event
crmEngagementview event

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Proxy

Supported
The Medallia connector supports our Proxy Request feature, allowing you to directly call any endpoints from Medallia’s public API without needing to handle authentication. Your customer’s token will be automatically set and refreshed as needed, enabling quick implementation of custom connector behaviors. View API Reference.