Skip to main content

Zendesk

The Zendesk connector enables easy and secure data synchronization between your application and your customers’ Zendesk accounts through unified data models.

​
Authorization

The Zendesk connector uses OAuth for secure authentication. When creating a connection, the required OAuth scopes are automatically configured based on your specific operations needs (e.g. genericContact::create, genericUser::list).

✓ Automatic token refresh handling
✓ Proactive insufficient permissions detection

View our step-by-step integration guideWhitelabel
Supported
You can choose to provide your own set of clientId and clientSecret for this connector from the Morph Cloud dashboard; allowing a fully whitelabled experience for your end-customers.
import { Morph } from "@runmorph/cloud";

const morph = Morph({ publicKey: "pk_demo_xxxxxxxxxxxxxxx", secretKey: "sk_demo_xxxxxxxxxxxxxxx"}); 

// create a new connection
const connection = morph.connections({ connectorId: "zendesk", ownerId: "demo" });
await connection.create({ operations:[ "genericContact::list" ]});

// auhtorize the connection
const { auhtorizationUrl } = await connection.authorize();

// redirect the user to the auhtorizationUrl

Live Demo
Select a connector below to experience our seamless authentication flow and see how easy it is to connect third-party services.

​
Models

​
Generic

The Zendesk connector seamlessly integrates with our unified genericContact model, enabling you to manage Contacts with rich data including firstName, lastName, phoneNumber, email and other key details

API Reference
GET/resources/genericContactList and Search Zendesk Contacts
GET/resources/genericContact/:idRetrieve a Zendesk Contact
POST/resources/genericContactCreate a Zendesk Contact
PATCH/resources/genericContact/:idUpdate a Zendesk Contact
DEL/resources/genericContact/:idDelete a Zendesk Contact
Custom Fields
Supported
The Zendesk connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Zendesk Contact custom fields to the unified contact model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Contact model details

The Zendesk connector seamlessly integrates with our unified genericCompany model, enabling you to manage Companies with rich data including name and other key details

API Reference
GET/resources/genericCompanyList and Search Zendesk Companies
GET/resources/genericCompany/:idRetrieve a Zendesk Company
POST/resources/genericCompanyCreate a Zendesk Company
PATCH/resources/genericCompany/:idUpdate a Zendesk Company
DEL/resources/genericCompany/:idDelete a Zendesk Company
Custom Fields
Supported
The Zendesk connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Zendesk Company custom fields to the unified company model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Company model details

The Zendesk connector seamlessly integrates with our unified genericUser model, enabling you to manage Users with rich data including firstName, lastName, email and other key details

API Reference
GET/resources/genericUserList and Search Zendesk Users
GET/resources/genericUser/:idRetrieve a Zendesk User
POST/resources/genericUserCreate a Zendesk User
PATCH/resources/genericUser/:idUpdate a Zendesk User
DEL/resources/genericUser/:idDelete a Zendesk User
Custom Fields
Supported
The Zendesk connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Zendesk User custom fields to the unified user model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view User model details

The Zendesk connector seamlessly integrates with our unified genericWorkspace model, enabling you to manage Workspaces with rich data including name and other key details

API Reference
GET/resources/genericWorkspaceList and Search Zendesk Workspaces
GET/resources/genericWorkspace/:idRetrieve a Zendesk Workspace
POST/resources/genericWorkspaceCreate a Zendesk Workspace
PATCH/resources/genericWorkspace/:idUpdate a Zendesk Workspace
DEL/resources/genericWorkspace/:idDelete a Zendesk Workspace
Custom Fields
Supported
The Zendesk connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Zendesk Workspace custom fields to the unified workspace model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Workspace model details

​
Ticketing

The Zendesk connector seamlessly integrates with our unified ticketProject model, enabling you to manage Projects with rich data including name, description, members and other key details

API Reference
GET/resources/ticketProjectList and Search Zendesk Projects
GET/resources/ticketProject/:idRetrieve a Zendesk Project
POST/resources/ticketProjectCreate a Zendesk Project
PATCH/resources/ticketProject/:idUpdate a Zendesk Project
DEL/resources/ticketProject/:idDelete a Zendesk Project

view Project model details

The Zendesk connector seamlessly integrates with our unified ticketIssue model, enabling you to manage Issues with rich data including project, title, description, status, priority and other key details

API Reference
GET/resources/ticketIssueList and Search Zendesk Issues
GET/resources/ticketIssue/:idRetrieve a Zendesk Issue
POST/resources/ticketIssueCreate a Zendesk Issue
PATCH/resources/ticketIssue/:idUpdate a Zendesk Issue
DEL/resources/ticketIssue/:idDelete a Zendesk Issue

view Issue model details

The Zendesk connector seamlessly integrates with our unified ticketComment model, enabling you to manage Comments with rich data including issue, author, content, isInternal and other key details

API Reference
GET/resources/ticketCommentList and Search Zendesk Comments
GET/resources/ticketComment/:idRetrieve a Zendesk Comment
POST/resources/ticketCommentCreate a Zendesk Comment
PATCH/resources/ticketComment/:idUpdate a Zendesk Comment
DEL/resources/ticketComment/:idDelete a Zendesk Comment

view Comment model details

​
Custom

Supported
Can’t find the unified model you need? The Zendesk connector supports your own custom model.

​
Webhooks

The Zendesk connector supports real-time event subscriptions, allowing you to receive instant notifications when records are created, updated, or deleted. Below are the supported models and their corresponding triggers.
ModelsCreatedUpdatedDeletedAPI Reference
genericContactview event
genericCompanyview event
genericUserview event
genericWorkspaceview event
ticketProjectview event
ticketIssueview event
ticketCommentview event

​
Proxy

Supported
The Zendesk connector supports our Proxy Request feature, allowing you to directly call any endpoints from Zendesk’s public API without needing to handle authentication. Your customer’s token will be automatically set and refreshed as needed, enabling quick implementation of custom connector behaviors. View API Reference.