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Zoho Desk

The Zoho Desk connector enables easy and secure data synchronization between your application and your customers’ Zoho Desk accounts through unified data models.

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Authorization

The Zoho Desk connector uses OAuth for secure authentication. When creating a connection, the required OAuth scopes are automatically configured based on your specific operations needs (e.g. genericContact::create, genericUser::list).

✓ Automatic token refresh handling
✓ Proactive insufficient permissions detection

View our step-by-step integration guideWhitelabel
Supported
You can choose to provide your own set of clientId and clientSecret for this connector from the Morph Cloud dashboard; allowing a fully whitelabled experience for your end-customers.
import { Morph } from "@runmorph/cloud";

const morph = Morph({ publicKey: "pk_demo_xxxxxxxxxxxxxxx", secretKey: "sk_demo_xxxxxxxxxxxxxxx"}); 

// create a new connection
const connection = morph.connections({ connectorId: "zoho-desk", ownerId: "demo" });
await connection.create({ operations:[ "genericContact::list" ]});

// auhtorize the connection
const { auhtorizationUrl } = await connection.authorize();

// redirect the user to the auhtorizationUrl

Live Demo
Select a connector below to experience our seamless authentication flow and see how easy it is to connect third-party services.

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Models

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Generic

The Zoho Desk connector seamlessly integrates with our unified genericContact model, enabling you to manage Contacts with rich data including firstName, lastName, phoneNumber, email and other key details

API Reference
GET/resources/genericContactList and Search Zoho Desk Contacts
GET/resources/genericContact/:idRetrieve a Zoho Desk Contact
POST/resources/genericContactCreate a Zoho Desk Contact
PATCH/resources/genericContact/:idUpdate a Zoho Desk Contact
DEL/resources/genericContact/:idDelete a Zoho Desk Contact
Custom Fields
Supported
The Zoho Desk connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Zoho Desk Contact custom fields to the unified contact model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Contact model details

The Zoho Desk connector seamlessly integrates with our unified genericCompany model, enabling you to manage Companies with rich data including name and other key details

API Reference
GET/resources/genericCompanyList and Search Zoho Desk Companies
GET/resources/genericCompany/:idRetrieve a Zoho Desk Company
POST/resources/genericCompanyCreate a Zoho Desk Company
PATCH/resources/genericCompany/:idUpdate a Zoho Desk Company
DEL/resources/genericCompany/:idDelete a Zoho Desk Company
Custom Fields
Supported
The Zoho Desk connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Zoho Desk Company custom fields to the unified company model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Company model details

The Zoho Desk connector seamlessly integrates with our unified genericUser model, enabling you to manage Users with rich data including firstName, lastName, email and other key details

API Reference
GET/resources/genericUserList and Search Zoho Desk Users
GET/resources/genericUser/:idRetrieve a Zoho Desk User
POST/resources/genericUserCreate a Zoho Desk User
PATCH/resources/genericUser/:idUpdate a Zoho Desk User
DEL/resources/genericUser/:idDelete a Zoho Desk User
Custom Fields
Supported
The Zoho Desk connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Zoho Desk User custom fields to the unified user model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view User model details

The Zoho Desk connector seamlessly integrates with our unified genericWorkspace model, enabling you to manage Workspaces with rich data including name and other key details

API Reference
GET/resources/genericWorkspaceList and Search Zoho Desk Workspaces
GET/resources/genericWorkspace/:idRetrieve a Zoho Desk Workspace
POST/resources/genericWorkspaceCreate a Zoho Desk Workspace
PATCH/resources/genericWorkspace/:idUpdate a Zoho Desk Workspace
DEL/resources/genericWorkspace/:idDelete a Zoho Desk Workspace
Custom Fields
Supported
The Zoho Desk connector supports our Field Mapping feature, enabling you or your customers to seamlessly map Zoho Desk Workspace custom fields to the unified workspace model. This allows for flexible data synchronization while maintaining data consistency across all connectors.

view Workspace model details

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Ticketing

The Zoho Desk connector seamlessly integrates with our unified ticketProject model, enabling you to manage Projects with rich data including name, description, members and other key details

API Reference
GET/resources/ticketProjectList and Search Zoho Desk Projects
GET/resources/ticketProject/:idRetrieve a Zoho Desk Project
POST/resources/ticketProjectCreate a Zoho Desk Project
PATCH/resources/ticketProject/:idUpdate a Zoho Desk Project
DEL/resources/ticketProject/:idDelete a Zoho Desk Project

view Project model details

The Zoho Desk connector seamlessly integrates with our unified ticketIssue model, enabling you to manage Issues with rich data including project, title, description, status, priority and other key details

API Reference
GET/resources/ticketIssueList and Search Zoho Desk Issues
GET/resources/ticketIssue/:idRetrieve a Zoho Desk Issue
POST/resources/ticketIssueCreate a Zoho Desk Issue
PATCH/resources/ticketIssue/:idUpdate a Zoho Desk Issue
DEL/resources/ticketIssue/:idDelete a Zoho Desk Issue

view Issue model details

The Zoho Desk connector seamlessly integrates with our unified ticketComment model, enabling you to manage Comments with rich data including issue, author, content, isInternal and other key details

API Reference
GET/resources/ticketCommentList and Search Zoho Desk Comments
GET/resources/ticketComment/:idRetrieve a Zoho Desk Comment
POST/resources/ticketCommentCreate a Zoho Desk Comment
PATCH/resources/ticketComment/:idUpdate a Zoho Desk Comment
DEL/resources/ticketComment/:idDelete a Zoho Desk Comment

view Comment model details

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Custom

Supported
Can’t find the unified model you need? The Zoho Desk connector supports your own custom model.

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Webhooks

The Zoho Desk connector supports real-time event subscriptions, allowing you to receive instant notifications when records are created, updated, or deleted. Below are the supported models and their corresponding triggers.
ModelsCreatedUpdatedDeletedAPI Reference
genericContactview event
genericCompanyview event
genericUserview event
genericWorkspaceview event
ticketProjectview event
ticketIssueview event
ticketCommentview event

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Proxy

Supported
The Zoho Desk connector supports our Proxy Request feature, allowing you to directly call any endpoints from Zoho Desk’s public API without needing to handle authentication. Your customer’s token will be automatically set and refreshed as needed, enabling quick implementation of custom connector behaviors. View API Reference.