Ticket Comment

A comment or update on a ticket.

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Fields

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ticket
issueTicket
The ticket this comment belongs to
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author
genericUser
User who wrote the comment
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content
string
Content of the comment
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createdAt
date
When the comment was created
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isInternal
boolean
Whether this is an internal note or public comment

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Custom Fields

Supported
The Ticket Comment model supports our Field Mapping feature, enabling you or your customers to seamlessly map ticket comment custom fields to the unified ticket comment model.