Telephony
Call
Open-Source Unified Call Model
Call
A phone call record with participants and recording details.
Fields
Direction of the call (inbound, outbound)
Call status (planned, inProgress, completed, missed, voicemail)
Call start time
Time when call was answered (if applicable)
Call end time
Duration of the call in seconds
URL to call recording or voicemail if available
Internal participants in the call
External participants in the call
External number involved in the call (if applicable)
Internal number involved in the call (if applicable)
Custom Fields
Supported
The Call model supports our Field Mapping feature, enabling you or your customers
to seamlessly map call custom fields to the unified call model.