Call

A phone call record with participants and recording details.

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Fields

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direction
enum
Direction of the call (inbound, outbound)
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status
enum
Call status (planned, inProgress, completed, missed, voicemail)
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startedAt
date
Call start time
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answeredAt
date
Time when call was answered (if applicable)
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endedAt
date
Call end time
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duration
number
Duration of the call in seconds
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recordingUrl
string
URL to call recording or voicemail if available
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users
genericUser[]
Internal participants in the call
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contacts
genericContact[]
External participants in the call
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externalNumber
string
External number involved in the call (if applicable)
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internalNumber
string
Internal number involved in the call (if applicable)

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Custom Fields

Supported
The Call model supports our Field Mapping feature, enabling you or your customers to seamlessly map call custom fields to the unified call model.

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Connectors