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Call

A phone call record with participants and recording details.

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Fields

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direction
enum
Direction of the call (inbound, outbound)
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status
enum
Call status (planned, inProgress, completed, missed, voicemail)
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startedAt
date
Call start time
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answeredAt
date
Time when call was answered (if applicable)
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endedAt
date
Call end time
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duration
number
Duration of the call in seconds
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recordingUrl
string
URL to call recording or voicemail if available
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users
genericUser[]
Internal participants in the call
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contacts
genericContact[]
External participants in the call
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externalNumber
string
External number involved in the call (if applicable)
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internalNumber
string
Internal number involved in the call (if applicable)

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Custom Fields

Supported
The Call model supports our Field Mapping feature, enabling you or your customers to seamlessly map call custom fields to the unified call model.

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Connectors

The Aircall connector seamlessly integrates with our unified telephonyCall model.

API Reference
GET/resources/telephonyCallList and Search Aircall Calls
GET/resources/telephonyCall/:idRetrieve a Aircall Call
POST/resources/telephonyCallCreate a Aircall Call
PATCH/resources/telephonyCall/:idUpdate a Aircall Call
DEL/resources/telephonyCall/:idDelete a Aircall Call

view other models supported by Aircall

The Gong connector seamlessly integrates with our unified telephonyCall model.

API Reference
GET/resources/telephonyCallList and Search Gong Calls
GET/resources/telephonyCall/:idRetrieve a Gong Call
POST/resources/telephonyCallCreate a Gong Call
PATCH/resources/telephonyCall/:idUpdate a Gong Call
DEL/resources/telephonyCall/:idDelete a Gong Call

view other models supported by Gong

The Dialpad connector seamlessly integrates with our unified telephonyCall model.

API Reference
GET/resources/telephonyCallList and Search Dialpad Calls
GET/resources/telephonyCall/:idRetrieve a Dialpad Call
POST/resources/telephonyCallCreate a Dialpad Call
PATCH/resources/telephonyCall/:idUpdate a Dialpad Call
DEL/resources/telephonyCall/:idDelete a Dialpad Call

view other models supported by Dialpad

The Ringover connector seamlessly integrates with our unified telephonyCall model.

API Reference
GET/resources/telephonyCallList and Search Ringover Calls
GET/resources/telephonyCall/:idRetrieve a Ringover Call
POST/resources/telephonyCallCreate a Ringover Call
PATCH/resources/telephonyCall/:idUpdate a Ringover Call
DEL/resources/telephonyCall/:idDelete a Ringover Call

view other models supported by Ringover

The Twilio connector seamlessly integrates with our unified telephonyCall model.

API Reference
GET/resources/telephonyCallList and Search Twilio Calls
GET/resources/telephonyCall/:idRetrieve a Twilio Call
POST/resources/telephonyCallCreate a Twilio Call
PATCH/resources/telephonyCall/:idUpdate a Twilio Call
DEL/resources/telephonyCall/:idDelete a Twilio Call

view other models supported by Twilio