Call

A phone call record with participants and recording details.

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Fields

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direction
enum

Direction of the call (inbound, outbound)

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status
enum

Call status (planned, inProgress, completed, missed, voicemail)

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startedAt
date

Call start time

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answeredAt
date

Time when call was answered (if applicable)

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endedAt
date

Call end time

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duration
number

Duration of the call in seconds

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recordingUrl
string

URL to call recording or voicemail if available

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users
genericUser[]

Internal participants in the call

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contacts
genericContact[]

External participants in the call

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externalNumber
string

External number involved in the call (if applicable)

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internalNumber
string

Internal number involved in the call (if applicable)

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Custom Fields

Supported
The Call model supports our Field Mapping feature, enabling you or your customers to seamlessly map call custom fields to the unified call model.

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Connectors