Call Transcript

A transcript of a recorded phone call with speaker information.

Fields

call

telephonyCall

Reference to the call this transcript belongs to

duration

number

Duration of the call in seconds

segments

object[]

Transcript segments with timing information

Show child attributes

start

number

Start time in seconds

end

number

End time in seconds

text

string

Transcribed text segment

speakerId

string

ID of the speaker

speakers

object[]

List of speakers in the transcript

Show child attributes

string

Unique speaker identifier

origin

enum

Whether the speaker is internal (user), external (contact), or unknown

name

string

Speaker’s name

phone

string

Phone number of the speaker

string

Email address of the speaker

user

genericUser

Reference to internal user if speaker is internal

contact

genericContact

Reference to contact if speaker is external

Custom Fields

Supported
The Call Transcript model supports our Field Mapping feature, enabling you or your customers to seamlessly map call transcript custom fields to the unified call transcript model.

Connectors

Aircall

The Aircall connector seamlessly integrates with our unified telephonyCallTranscript model.

API Reference

GET	`/resources/telephonyCallTranscript`	[List and Search Aircall Call Transcripts](./../api-reference/models/call transcript/list-call transcript)
GET	`/resources/telephonyCallTranscript/:id`	[Retrieve a Aircall Call Transcript](./../api-reference/models/call transcript/retrieve-call transcript)
POST	`/resources/telephonyCallTranscript`	[Create a Aircall Call Transcript](./../api-reference/models/call transcript/create-call transcript)
PATCH	`/resources/telephonyCallTranscript/:id`	[Update a Aircall Call Transcript](./../api-reference/models/call transcript/update-call transcript)
DEL	`/resources/telephonyCallTranscript/:id`	[Delete a Aircall Call Transcript](./../api-reference/models/call transcript/delete-call transcript)

view other models supported by Aircall

Gong

The Gong connector seamlessly integrates with our unified telephonyCallTranscript model.

API Reference

GET	`/resources/telephonyCallTranscript`	[List and Search Gong Call Transcripts](./../api-reference/models/call transcript/list-call transcript)
GET	`/resources/telephonyCallTranscript/:id`	[Retrieve a Gong Call Transcript](./../api-reference/models/call transcript/retrieve-call transcript)
POST	`/resources/telephonyCallTranscript`	[Create a Gong Call Transcript](./../api-reference/models/call transcript/create-call transcript)
PATCH	`/resources/telephonyCallTranscript/:id`	[Update a Gong Call Transcript](./../api-reference/models/call transcript/update-call transcript)
DEL	`/resources/telephonyCallTranscript/:id`	[Delete a Gong Call Transcript](./../api-reference/models/call transcript/delete-call transcript)

view other models supported by Gong

Dialpad

The Dialpad connector seamlessly integrates with our unified telephonyCallTranscript model.

API Reference

GET	`/resources/telephonyCallTranscript`	[List and Search Dialpad Call Transcripts](./../api-reference/models/call transcript/list-call transcript)
GET	`/resources/telephonyCallTranscript/:id`	[Retrieve a Dialpad Call Transcript](./../api-reference/models/call transcript/retrieve-call transcript)
POST	`/resources/telephonyCallTranscript`	[Create a Dialpad Call Transcript](./../api-reference/models/call transcript/create-call transcript)
PATCH	`/resources/telephonyCallTranscript/:id`	[Update a Dialpad Call Transcript](./../api-reference/models/call transcript/update-call transcript)
DEL	`/resources/telephonyCallTranscript/:id`	[Delete a Dialpad Call Transcript](./../api-reference/models/call transcript/delete-call transcript)

view other models supported by Dialpad

Ringover

The Ringover connector seamlessly integrates with our unified telephonyCallTranscript model.

API Reference

GET	`/resources/telephonyCallTranscript`	[List and Search Ringover Call Transcripts](./../api-reference/models/call transcript/list-call transcript)
GET	`/resources/telephonyCallTranscript/:id`	[Retrieve a Ringover Call Transcript](./../api-reference/models/call transcript/retrieve-call transcript)
POST	`/resources/telephonyCallTranscript`	[Create a Ringover Call Transcript](./../api-reference/models/call transcript/create-call transcript)
PATCH	`/resources/telephonyCallTranscript/:id`	[Update a Ringover Call Transcript](./../api-reference/models/call transcript/update-call transcript)
DEL	`/resources/telephonyCallTranscript/:id`	[Delete a Ringover Call Transcript](./../api-reference/models/call transcript/delete-call transcript)

view other models supported by Ringover

Twilio

The Twilio connector seamlessly integrates with our unified telephonyCallTranscript model.

API Reference

GET	`/resources/telephonyCallTranscript`	[List and Search Twilio Call Transcripts](./../api-reference/models/call transcript/list-call transcript)
GET	`/resources/telephonyCallTranscript/:id`	[Retrieve a Twilio Call Transcript](./../api-reference/models/call transcript/retrieve-call transcript)
POST	`/resources/telephonyCallTranscript`	[Create a Twilio Call Transcript](./../api-reference/models/call transcript/create-call transcript)
PATCH	`/resources/telephonyCallTranscript/:id`	[Update a Twilio Call Transcript](./../api-reference/models/call transcript/update-call transcript)
DEL	`/resources/telephonyCallTranscript/:id`	[Delete a Twilio Call Transcript](./../api-reference/models/call transcript/delete-call transcript)

view other models supported by Twilio

All

Generic

Crm

Ticketing

Scheduling

Telephony

Accounting

ATS

Widget

Call Transcript

Call Transcript

Fields

Custom Fields

Connectors

All

Generic

Crm

Ticketing

Scheduling

Telephony

Accounting

ATS

Widget

Call Transcript

​Fields

​Custom Fields

​Connectors

Fields

Custom Fields

Connectors