Ticket

A support ticket, task or issue that can be tracked and managed.

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Fields

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project
issueProject

Project this ticket belongs to

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title
string

Title or subject of the ticket

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description
string

Detailed description of the ticket

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status
enum

Current status (OPEN, IN_PROGRESS, RESOLVED, CLOSED)

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priority
enum

Priority level (LOW, MEDIUM, HIGH, URGENT)

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assignee
genericUser

User assigned to handle the ticket

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dueDate
date

When the ticket is due or needs to be resolved by

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Custom Fields

Supported
The Ticket model supports our Field Mapping feature, enabling you or your customers to seamlessly map ticket custom fields to the unified ticket model.