Ticket
A support ticket, task or issue that can be tracked and managed.
Fields
issueProject
Project this ticket belongs to
string
Title or subject of the ticket
string
Detailed description of the ticket
enum
Current status (OPEN, IN_PROGRESS, RESOLVED, CLOSED)
enum
Priority level (LOW, MEDIUM, HIGH, URGENT)
genericUser
User assigned to handle the ticket
date
When the ticket is due or needs to be resolved by
Custom Fields
Supported
The Ticket model supports our
The Ticket model supports our
Field Mapping feature, enabling you or your customers
to seamlessly map ticket custom fields to the unified ticket model.