Ticket
Open-Source Unified Ticket Model
Ticket
A support ticket, task or issue that can be tracked and managed.
Fields
Project this ticket belongs to
Title or subject of the ticket
Detailed description of the ticket
Current status (OPEN, IN_PROGRESS, RESOLVED, CLOSED)
Priority level (LOW, MEDIUM, HIGH, URGENT)
User assigned to handle the ticket
When the ticket is due or needs to be resolved by
Custom Fields
Supported
The Ticket model supports our Field Mapping feature, enabling you or your customers
to seamlessly map ticket custom fields to the unified ticket model.